FREQUENTLY ASKED QUESTIONS
FAQ
FREQUENTLY ASKED QUESTIONS
How much is shipping?
UK Site: Shipping is free of charge in the UK.
EU Site: Shipping is a flat rate €7.95
US Site: Shipping is a flat rate of $20
CH Site: Shipping is a flat rate CHF 9.00
How long does delivery take
UK: We aim to deliver in 1 to 2 days from dispatch.
EU: We aim to deliver in 2 to 4 days from dispatch.
US: We aim to deliver in 2 to 4 days from dispatch.
CH: We aim to deliver in 2 to 4 days from dispatch.
What age is this for?
The Velio is designed for toddlers between the age of 10 to 24 months with the optimum age being around 14 months but it's dependant on the child.
What is the maximum rider age and maximum rider weight for the Velio?
The maximum age is 3 years,and the maximum rider weight is 44lbs.
Are the handlebars adjustable?
The Booster bars provide a range of grip positions, with various reach options.
Is the seat adjustable?
There are 15 possible seat positions
Is the steering adjustable?
The Velio uses Early Riders patented Active balance Control system (ABC). This mechanism slows a child’s fall giving them the extra moments they need to coordinate a movement that keeps them balanced. The amount of support it gives can be changed by turning the steering adjuster above the rear wheel.
Does my child need to be walking to use the Velio?
No, if they can hold the grips and support themselves that is all you need to start. The Tiller allows the adult to support the child for additional control.
What is the warranty process?
The warranty period is 2 years. You can fill out our online form and we will get back to you as soon as possible
Do you ship worldwide?
UK, EU and US to begin with, with a view to expanding as soon as possible.
Can it be used outdoors?
Yes, the Velio can be used on a flat surface outdoors with parental supervision, in a safe environment and away from traffic.
Can it be used indoors?
Yes, the Velio can be used indoors.
Are the tyres non marking?
Yes, the tyres are made fromnon marking EVA foam.
What materials is it made from?
The frame is made from a high-grade magnesium alloy specifically chosen for its high strength to weight ratio.
The wheels are made from textured EVA foam with specific front and rear densities for the optimum balance between comfort and speed.
The mudguards and underbelly are made from the highest grade ABS plastic found on the world's best superbikes for ultimate durability.
Where can I see a Velio?
The Velio is sold direct from the Early Rider HQ in Henley on Thames.
What’s included in the box?
Velio, Grips, Tiller, User Manual, Liferbook, 4mm allen key and under stray/Velio stand.
What is the right size for my kid?
The Velio only comes in one size.
What is the minimum stand over height?
20cm
What is the maximum stand over height?
25cm
What is the wheelbase of the Velio?
30cm
What is the wheel size of the Velio?
Front 8.5’’ x Rear 7.5’’
How do I assemble my Velio?
Adult assembly is required, simply use the bottom insert from the packaging tray as a work stand and install the handlebars with the allen key provided. All assembly instructions are included in the packaging or can be found online.
Should my child wear a helmet whilst using the Velio?
We recommend that any child using the Velio, must wear a helmet.
Does it come in other colours?
The Super Velio comes in silver. Our Bella Velio range comes in five colors including black, white, pink, blue and green.
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