Mail Order Returns and Refunds
In the event you would like to return your bike, please contact us first. If you have changed your mind you can return it to us within 14 days. Goods must be returned in as new, unused condition in the original packaging. You are responsible for any return postage costs and for adequately protecting the bike for transit. However, we are happy to book a return collection with UPS, the cost of which will be deducted from your refund. Any goods returned which do not comply with the return of goods policy will not be accepted for a full refund. This does not affect your statutory rights. If you are unclear about any of this then please call before ordering - bikes are expensive things to move around so please be sure before you buy.